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  • This.Sean
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    2 Posts

    User Defined Form email recipients failure Link to this post

    I setup a couple forms which have been working perfectly, Awesome.

    They were not initially configured to send an email on submission, but I added this after. My first test worked correctly, and I got the email immediately. Since that first email, it seems no email is sent on submission. The submissions tab shows the form posts to the database without issue.

    I also added Recaptcha after the first email and numerous failed attempts.

    I'm fully baffled by the single success and subsequent failures. Any suggestions about where I should be looking to fix this? I am not aware of any other settings I might have changed.

  • socks
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    Community Member
    190 Posts

    Re: User Defined Form email recipients failure Link to this post

    I had this issue recently...

    Check your spam folder and see if they're in there. (On my Localhost) Using the "Send Email From" or "Select a Form Field to use as the From Address" options when setting up an email recipient resulted in emails going to spam folder on Gmail.

    I think I tested this again on the webhost and didn't have any issues using either from field option in the email recipient settings.

  • This.Sean
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    2 Posts

    Re: User Defined Form email recipients failure Link to this post

    Keen observation!

    I actually just discovered all of the errors were going into my spam folder... not something I expected. I guess just for future reference by others trying to track it down, this is the the header information I got received:

    -----

    The original message was received at Sun, 18 Oct 2009 07:25:15 -0700
    from localhost [127.0.0.1]

    ----- The following addresses had permanent fatal errors -----
    <!toemailaddress!@gmail.com>
    (reason: 553 sorry, your mail was administratively denied. (#5.7.1))

    ----- Transcript of session follows -----
    ... while talking to relay-hosting.secureserver.net.:
    >>> MAIL From:<!fromemailaddress!@gmail.com> SIZE=2452
    <<< 553 sorry, your mail was administratively denied. (#5.7.1)
    501 5.6.0 Data format error

    Final-Recipient: RFC822; !toemailaddress!@gmail.com
    Action: failed
    Status: 5.1.3
    Diagnostic-Code: SMTP; 553 sorry, your mail was administratively denied. (#5.7.1)
    Last-Attempt-Date: Sun, 18 Oct 2009 07:25:15 -0700

    -----

    "501 5.6.0 Data format error " made me think plain text mode might solve the solution, but no dice.

    I fixed it by setting the from address to info@therealdomain.com after talking to a friend who is a sysadmin. He advised me this might be an SPF issue, and to "Use an outbound mailserver that doesn't require spf...."

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