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Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

newsletter module failing


6 Posts   542 Views


6 September 2011 at 4:26pm Community Member, 233 Posts

I've installed the newsletter module, and for some reason it's getting stuck when going through my members list, and failing to send.

If if create a group of just a few members, it works fine, but doesn't do anything when i send it the full list (about 2000 people). The majority of the records were imported from an old database, and weren't added in silverstripe. There are also duplicate accounts using the same email addresses - could list be causing problems?

I'm not sure if it's sending any emails - but i don't think it is.

Any ideas? how could I find out where it's failing?



6 September 2011 at 10:24pm Community Member, 288 Posts

The module sends the emails in batches so it's probably failing when trying to send the second batch. If you have a browser with a development toolbar like firebug then you can watch the AJAX requests and find out what's going on.


7 September 2011 at 1:02am Forum Moderator, 1796 Posts

My idea would be to use mailchimp instead (with because the newsletter module is seriously lacking.


7 September 2011 at 8:42am Community Member, 233 Posts

hmm. i'll try looking through the ajax stuff. didn't do that yet.

mailchimp would be ok, but it's only free under 2000 emails. i'm sending just over 2000... i could remove some names, or change the list and send in 2 batches...

i'm only sending emails very occasionally - eg, every year or so, so i thought the newsletter module might be useful

my worry about testing without really knowing what's going on is that i don't want to send lots of emails out to the first few people!


7 September 2011 at 9:48am Community Member, 233 Posts

ok, i did a test on a short list containing 2 records with the same email address - and the list failed.
removing the duplicate email it worked. i'll have to go through my database soon and remove the duplicate emails, and see if i can send then...


7 September 2011 at 2:58pm Community Member, 233 Posts

ok, i removed all the duplicate emails (i'm pretty sure!)
i ran the newsletter in firefox, and watched the error console and firebug, but didn't see any errors.
when i press send, the wee box in the bottom right closes after about 1 second, and then nothing - it doesn't give any errors, or move the newsletter from 'drafts' to 'sent items'...