We've added the E-commerce module for one of our websites and the way it works is users can come and purchase a membership (not a product). They enter in their details such as address, user name, password (because they have to create account for the records) and CC information. When a user hits submit and the payment gets processed the user then receives two emails. They are identical emails using the same email template (Order_ReceiptEmail.ss) except for one part which is Outstanding Balance. Seems the system sends an email before it gets processed and one after, so in the first email it says Outstanding Balance $50.00 and the second email it says Outstanding Balance $0.00.
Since our users receive these two emails they sometimes think they got charged twice, when they actually didn't. Is there a reason why the module sends these two emails? Does someone know a way to just have the system send one email, preferably just the email after payment has been processed and says Outstanding Balance $0.00?
Not sure if that is enough information, but hoping I can get some guidance on how to tweak the email autoresponders here. Thanks!