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General Questions

General questions about getting started with SilverStripe that don't fit in any of the categories above.

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[SOLVED] Subdomains and subsites - Server issue


4 Posts   628 Views


30 July 2012 at 9:52pm Community Member, 153 Posts

Hi there,

I've recently started a site in SS2.4.7 using the subsites module, works fine on my localhost however trying to get it to work on my Mediatemple Grid Service is proving difficult. I can set up subdomains on my server which creates a folder for me automatically, however I am informed by mediatemple that they need an index.htm in there for it to work. I'm a bit hazey on how all this stuff works anyway, my knowledge on the subject is only basic. I'm assuming there is something I can do with .htaccess to define other urls but there also must be a setting on the server which is overiding everything which is why my subdomains get a 403 Forbidden.

Has anyone else had any experience of using subdomains in Silverstripe?




1 August 2012 at 9:47pm Community Member, 153 Posts


An update to what I've written already.

I contacted Mediatemple who said that the server is not configured for what I am describing. Their advice was to create a folder with the subdomain name, a folder inside there named "html" and inside that an index.htm or index.php file. This does work for individual files I want to upload but of course the result I want is for Silverstripe to dynamically take care of this for me.

The thing is I'm not that savy with knowledge of servers. What should I be asking them to make them understand how the subsites module in Silverstripe works? Is it something as simple as utilising the htaccess file?

Any help would be hugely appreciated



4 August 2012 at 5:18am Community Member, 1 Post

Hey Harley,

I see you contacted (mt) Media Temple customer support already and they were able to help you out a little bit with your issue. I wish I can answer your specific issue for you and get it fixed but unfortunately we are not trained in SilverStripe. However, I have done a bit of research and found a previous forum post with what looks like a similar issue. The person who posted it was on a (dv) Dedicated-Virtual Server. I am including the link below.

Along the way, if you have any questions (mt) Media Temple can answer, we are available 24/7. Also, keep in mind you can always hit us up on Twitter 24/7 for quicker issues. @MediaTemple

Drew J
(mt) Media Temple


8 August 2012 at 2:41am Community Member, 153 Posts

I think the issue could have been that I had set up subdomains on the server when testing the server prior to trying with silverstripe. The Silverstripe method works fine I think, perhaps the issue was that it was just playing catch up which is why even after deleting dns zones on the server the sites still gave me a 403 error. Persist with time and these things sometimes sort themselves out.

Thanks for the reply though Drew and thanks to mediatemple for the speedy responses and their support.