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General Questions

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

SPAM on these forums - what are the options?


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9 Posts   865 Views

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martimiz

24 May 2013 at 2:30am Forum Moderator, 1091 Posts

These forums are regularly targeted by spammers, and it's up to us moderators to remove them. Any help we get from other forum users is more then welcome, but there really is no way to let us know, besides bothereing SilverStripe or posting messages on these forums, which we might miss just as easily as the spam messages themselves... :(

Up untill now, there was a thread we and our most appreciated helpers - jpalsu, we owe you bigtime!!! - (mis)used for spamreports. Unfortunately this is now no longer possible because the trhread is set to READ ONLY. Leaving people with no other option then mail each of us directly, which obviously won't do at all!

So we urgently need a way to report spam to the moderators - a button with each post for logged-in non-moderator users, to report the post as spam, and send e-mail to all moderators? What do you think?

jpalsu, please don't take this personally: the core devs probably thought the thread didn't really belong in the anouncement section. We could create a new one in General Questions for the time being, and all subscribe :)

Martine

Martine

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jpalsu+

24 May 2013 at 6:04am (Last edited: 24 May 2013 6:09am), Community Member, 65 Posts

Martine (and Barry and others Moderators)
Hello

Excuse me for posting so many alerts. I thought to do well to help you ...

You suggest:

"a button with each post for logged-in non-moderator users,
to report the post as spam, and send e-mail to all moderators?
What do you think?"

Well, but if 10 or 100 users click this button to report the same spam,

all the moderators will be "spammed" by users willing to help you.

I remain convinced that to automaticaly put on quarantine
the first (or the first 5 or more) Posts from a (new) user
will permit to the first moderator on the forum
to validate on a case by case basis.

Otherwise,
why not create a specific thread
on which some users (and all the moderators)
may be allowed to post,
others users can only read messages ...

It really is a wound, and it must monopolize your time unnecessarily.

You say :
"the core devs probably thought the thread didn't really belong in the anouncement section."
and "the Thread is misused..."

I agree.
You are right.
Excuse me

bests regards

jpalsu

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simon_w

24 May 2013 at 8:50am Forum Moderator, 474 Posts

Personally, I don't see much use for notification. There's no reason why a moderator can't be one of the first people to see a new post. There's a RSS feed of all the posts on the forum, which is a low update feed so is fine to subscribe to. Moderators should probably be subscribed to it.

This means I can check it for spam when I have the time instead of getting a "YOU MUST CHECK THIS NOW" type email. It also means I don't get inundated with emails I can do nothing about when I'm away from a computer or asleep.

Moderation of new users, while mostly stopping spam from showing up, is frustrating for non-spam users (they have to wait even longer for help) and is a much larger burden on moderators (it's a lot easier to page through the RSS feed than clicking yes/no in some interface I have to actually specifically open).

From what I could tell, most of the spam being reported was coming in overnight. Perhaps we need more Europe/Asia-based moderators to give a better spread of times that someone is watching the posts?

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martimiz

24 May 2013 at 8:41pm Forum Moderator, 1091 Posts

I also am not in favor of moderation of new users, and I can see that that rss feed could be a big help - if only I could find it. It's probably somewhere right in front of me :( Can someone please lift that veil?

About most of the spam in that thread being reported 'overnight'? That might be because most of it was reported (and often removed) by someone living in Europe :)

Martine

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simon_w

24 May 2013 at 10:10pm Forum Moderator, 474 Posts

If your browser provides links to the RSS feed a page supplies, it’ll be in there. Otherwise, [url]http://www.silverstripe.org/forums/rss[/url].

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jpalsu+

24 May 2013 at 10:54pm Community Member, 65 Posts

Hi Simon,

you said
"Moderation of new users, while mostly stopping spam from showing up,
is frustrating for non-spam users
(they have to wait even longer for help)
and is a much larger burden on moderators"

You are right.

My suggestion was a bad idea, I agree.

Other suggestions
(perhaps as far-fetched than the last, but "de la discussion jaillit la lumière" (Charles Monnard))

It would have some involved users (besides the moderators) in this anti spam approach that can put those suspicious messages in quarantine. Then the moderators can check the quarantine area and confirm or cancel the deletion.

Is it possible?

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swaiba

25 May 2013 at 12:45am Forum Moderator, 1796 Posts

the core devs probably thought the thread didn't really belong in the anouncement section

That I descended to use batman fight phrases like "kapow" and "zap" might not have helped!

My view is that jpalsu becomes a mod (I'll not take your "no" as an answer) - along with reviewing/inviting new moderators - it appears that most of the modoratartors rarely visit the site and contribute - but I'm sure willr/ingo could confirm say if a moderator has purged any spam in the last 6 months (or even posted). I've not been that active on the forum - but I visit to check for spam often.

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swaiba

28 May 2013 at 10:46pm Forum Moderator, 1796 Posts

added the attached RSS reader to chrome - works a treat top idea Simon!

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