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General Questions

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

Insert Media Blank Popup


2 Posts   223 Views


17 July 2013 at 5:38pm Community Member, 16 Posts

Hi There

I have moved a silverstripe site from a subdomain, to a top level domain, for one of my customers and am now getting a strange problem.

When they are using the wysiwyg editor and they click on the 'Insert Media' button, a blank window pops up 95% of the time. The strange bit is that sometimes it works and sometimes it doesn't. I can't reliably make it succeed or fail, as it seems entirely random.

Has anyone come across this before, or can anyone suggest a possible cause?

I have investigated permissions and everything seems fine. It isn't logging any errors for apache.

It's running on cpanel, with apache + DSO + mod ruid 2

If I run it as DSO + apache without ruid I get the same issue.


19 July 2013 at 2:03pm Community Member, 16 Posts

Just had a clarification from the customer.

They didn't upload via that widget previously, so may have always been a problem on recent versions.