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General Questions

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

Lost My website


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9 Posts   1328 Views

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EcoWarrior

5 July 2009 at 11:45pm Community Member, 2 Posts

I recently took over the administration of our website www.ecoenergycs.co.uk which is hosted by A2 hosting. I changed the password admin pass word and around the same time they upgradedtheir MYSQL software and since then I am unable to access the website. The have not been particularly helpful and say the problem may be with silverstrip. As I am a novice to websites and hosting can someone please take a look and advise.
Thanks
Andy

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AdamJ

5 July 2009 at 11:59pm Community Member, 145 Posts

Does the database or the database user still exist?

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EcoWarrior

6 July 2009 at 1:27am (Last edited: 6 July 2009 10:09pm), Community Member, 2 Posts

Hi
Yes it does
if you go to https://www28.a2hosting.com:2083
user name <deleted>
password <deleted> you can see the account
Cheers
Andy

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AdamJ

6 July 2009 at 3:23pm (Last edited: 6 July 2009 3:25pm), Community Member, 145 Posts

mate, if thats your password to cpanel, i'd edit that post and remove them. You shouldnt really be putting that info out on the web...

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Sam

6 July 2009 at 10:10pm (Last edited: 6 July 2009 10:14pm), Administrator, 685 Posts

I've edited EcoWarrior's post and removed the details.

EcoWarrior. You want to temporarily add line like this to your mysite/_config.php (replacing <username> and <password> with something of your choosing).

Security::setDefaultAdmin("<username>", "<password>");

Then use that to log onto the admin/security section, create the a new admnistrator account and delete any "admin" accoutn created automatically, and then remove the Security::setDefaultAdmin(); line from your _config.php

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AdamJ

6 July 2009 at 11:26pm Community Member, 145 Posts

Sam, that would be a bit hard when he's unable to access the admin section :)

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banal

6 July 2009 at 11:46pm Community Member, 901 Posts

@AdamJ: The procedure described by Sam will actually grant the user access to the admin section (using the user/pass combo set with Security::setDefaultAdmin)

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AdamJ

7 July 2009 at 6:38pm Community Member, 145 Posts

@banal: Yes I understand that, but whats the point in having an administrator login, when you can't access the website to login to?

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