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General Questions

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

MYSQL server has gone away [SOLVED]


7 Posts   2575 Views


30 July 2009 at 5:20pm (Last edited: 28 May 2010 3:46pm), Forum Moderator, 227 Posts

For each of my sites, I get the same Error a few times each day.
"MYSQL server has gone away"

I always assumed I was getting this error because I'm on shared webhosting. My webhost tells me its not their server causing the problems.

Anyone else get this issue occuring semi-frequently like myself?

According to MySQL, there are a number of reasons it could be occuring:

I wonder if SilverStripe could retry a query if it fails like this. Perhaps there could be a choosable number of times it retries.


30 July 2009 at 6:07pm Community Member, 901 Posts


I never had this issue, and I have been running websites with MySQL on dozens of different shared hosts. Maybe there's too much load on the server and MySQL times out... although that's unlikely.
Do you happen to have some huge DB tables your querying? Something outside of SilverStripe?

If not, I suggest you change to a different hosting provider.


31 July 2009 at 6:07am Community Member, 323 Posts


I'm also getting this on my shared webhosting.



1 August 2009 at 10:01pm Community Member, 2 Posts

That is why it is better to use good shared hosting like or which are cheap and best :D


2 August 2009 at 11:38pm Community Member, 323 Posts

Some more info, I don't know if it applies:


3 August 2009 at 12:21pm (Last edited: 3 August 2009 12:24pm), Forum Moderator, 227 Posts

mindreader: I do consider my webhost a good one.

If I knew why I was getting this error, I would inform them, and they'd likely take action.

banal: My tables aren't very big, at least not the ones I query. Nothing outside of SS.


28 May 2010 at 3:45pm (Last edited: 28 May 2010 3:46pm), Forum Moderator, 227 Posts

Just to update on this thread, it turned out the particular web hosting server I was on had disk I/O issues, causing the MySql server has gone away error. I've now moved to more reliable hosting (from the same provider).