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Installing SilverStripe

Getting SilverStripe up and running on your computer and on your web server.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

500 Internal Server Error


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Briohny

30 March 2011 at 7:03am Community Member, 199 Posts

Hi,

I've had my website running on GoDaddy with Silverstripe for ages. A '500 Internal Server Error' is popping up randomly & unexpectedly a lot lately. My site is www.surfworld.ie and this is the error message that seems to be appearing (mainly in the evenings)...

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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.33 Server at www.surfworld.ie Port 80

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I have no idea why. Can anyone shed some light and perhaps suggest a fix?

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swaiba

30 March 2011 at 8:20am Forum Moderator, 1796 Posts

That isn't the real error - and as it says it might be in the logs....

check the faq for all debugging methods...
http://silverstripe.org/general-questions/show/16055

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Briohny

2 April 2011 at 3:17am Community Member, 199 Posts

Ok, I've logged into my GoDaddy account and downloaded the attached error log... it makes no sense to me. Can anyone interpret what the issue is?

Attached Files
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swaiba

2 April 2011 at 3:19am Forum Moderator, 1796 Posts

I think "FastCGI" might be something configured on the server - I'd contact the host about it

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Briohny

2 April 2011 at 3:24am Community Member, 199 Posts

ok. Do you know what this 'FastCGI' means?

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swaiba

2 April 2011 at 3:25am Forum Moderator, 1796 Posts

only this http://www.google.co.uk/search?q=FastCGI

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Briohny

2 April 2011 at 3:29am Community Member, 199 Posts

Should this really be causing such a headache to my site? I'm trying to contact GoDaddy now, but their support isn't exactly super quick or helpful for that matter.

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swaiba

2 April 2011 at 3:41am Forum Moderator, 1796 Posts

I've no idea - I can tell you that hosting with rackspace is exceptional support and otherwise I use 1and1 - they aren't as good but I have a cheap number to call them (from the uk) and I just dial a couple of times till I get through to someone that will help even if it is a "script issue" (I hate that phrase"

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