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Installing SilverStripe /

Getting SilverStripe up and running on your computer and on your web server.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

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seirios

Community Member, 2 Posts

11 September 2009 at 10:30am

Edited: 11/09/2009 11:02am

Hi there. First post here, greetings to all.

I am experiencing a weird problem here and I would like you to help me determine its cause if possible.

I am running ss v2.3.2 and my website, after some modifications I've made to it, was up and running like a charm. I had been checking it daily and everything was right up to the par, but after about a week that I left it unattended I checked it and to my surprise I only got a blank page...

I haven't changed even a single line since the last time I checked and now all of a sudden whatever link I try I get a blank page and nothing else. I tried to put ss in dev mode, but that didn't change anything. Blank page still there. I can't log in into admin panel, and "?flush=1" doesn't seem to do anything. Blank page again.

The blank page is on firefox. I tried IE also and got a 500 Internal Server error. At first I thought it might be my shared webhost's problem being unresponsive but this doesn't seem to be the case, as I finally got one link to work from my site after all, the direct link of an image, which displays fine. Also ping and tracert complete successfully.

This being said, I still believe it's a problem from my webhost, but of a different nature, as I haven't changed anything. So I would like to ask you if you have any idea of what change might cause a problem like that. I am going to open a support ticket asap, asking them if there's something wrong, but I would like to know before hand what could it be and maybe what should I ask them to check.

Waiting for your reply.
Thank you in advance.

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Willr

Forum Moderator, 5513 Posts

11 September 2009 at 2:47pm

Do you have access to the Server Logs? The error should be in that file.

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seirios

Community Member, 2 Posts

12 September 2009 at 2:34am

Thank you very much for the reply.

Luckily the support ticket did its job, as I got a reply from them telling me to check again after a while and now everything is back to normal. They didn't mention what went wrong, but to be honest I'm just happy that the problem was solved.

I hope that it won't happen again, but if it does this time I'll ask them for the server logs too.

Keep up the good work.

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tchintchie

Community Member, 63 Posts

27 April 2011 at 9:05pm

Hi there!

I´m also very very new to Silverstripe. Got it installed locally with MAMP PRO and was currently working through the tutorials when I suddenly came across the blank page as well. All I did was a /dev/build (as required in the tut) and after that all was blank. No more access to the CMS or the published sites :-(
Since I´m working on MAMP I´m not sure about the server logs...or how they can help me (sorry complete noob)

any ideas what could be the cause or should i just be patient for the problem to solve itself (like seirios did)

kind regards

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Bruce B

Community Member, 147 Posts

9 May 2011 at 6:31pm

According to the MAMP site the PHP error log is here:
/Applications/MAMP/logs/php_error.log
Have a look there for the cause of your blank page.

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tchintchie

Community Member, 63 Posts

9 May 2011 at 9:35pm

thanks Bruce!

since this was only a test-website I simply re-installed everything (this time taking care of the magic_quotes to avoid all installation warnings) and never got a blank page since then *knocks on wood*