Hope there's someone out there who can wave a magic wand over this lot. I've spent about 20 hours trying to sort out a former client's site as a favour; it's costing me plenty.
They moved to a cheaper host and their site worked fine until they tried to access the CMS to make some changes. They found they couldn't login and asked fo help. I found I was not able to login either.
"Error cannot access file on server"
I read through the forums and found that there was a problem with moving servers and the encryption and the base that was used, effectively rendering the encrypted passwords unusable.
As they were using version 2.3.1 with the mollom and spam protection modules, and the official site says that this bug was fixed with the release of 2.4.0 I followed the instructions, backed up the database and copied the system files, before deleting the original cms, sapphire and jsparty files. I also deleted mollom and spam protection as they are not using it, thinking that would avoid any problems from those modules.
Loaded in the 2.4.0 cms, sapphire files and did a ?dev/build/flush but found I got another error message. So I reloaded the original cms, sapphire and jsparty files from where i saved them, but them I got a message about missing mollom in the phpconfig file.
So I reloaded mollom and spamprotection modules from the original zipped files in my hard drive, and checked the keys were installed, which they were.
Thinking this would revert to a functioning site again that I could have another shot at getting access to I flushed again, but each time now I get a install.php page.
Anyone else know how to solve this?