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E-Commerce Modules

SilverStripe Forums » E-Commerce Modules » Total Outstanding

Discuss about the various e-commerce modules available:
Ecommerce, SS Shop, SilverCart and SwipeStripe
Alternatively, have a look the shared mailinglist.

Moderators: martimiz, Nicolaas, Sean, frankmullenger, biapar, Willr, Ingo, Jedateach, swaiba, simon_w

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  • Shawn
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    6 Posts

    Total Outstanding Link to this post

    A client of mine recently had an order come through for a total of $1549.00. However, only $1449.00 was charged to the card (via AuthorizeNet) and there is a "Total outstanding" of $100.

    What is going on here? How did this even happen? I've tried to replicate the order and I can't seem to figure anything out. Any information would be wonderful!

  • Jedateach
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    227 Posts

    Re: Total Outstanding Link to this post

    What version of ecommerce is being used? are you using any tax or shipping modifiers?

  • Shawn
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    Community Member
    6 Posts

    Re: Total Outstanding Link to this post

    SilverStripe E-commerce Module 0.5.1 beta

    I'm fairly positive shipping is calculated via weight, where the weight of the product is entered by the client when products are added. Tax isn't calculated.

    Thanks for the help!

  • Shawn
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    Community Member
    6 Posts

    Re: Total Outstanding Link to this post

    The client also mentioned that this was the most expensive transaction to date. Is there a limit that is set somewhere? Would this be in my dev files or something through AuthorizeNet?

  • Jedateach
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    227 Posts

    Re: Total Outstanding Link to this post

    0.5.1 is a rather old version now. I'd recommend trying out the newer 0.8 version(s).

  • Shawn
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    Community Member
    6 Posts

    Re: Total Outstanding Link to this post

    Jedateach - I understand that the plugin is old but in the meantime, I'd like to be able to troubleshoot it a bit before just upgrading and not knowing if I've solved my problem or not. Any ideas as to what is causing this? I really do appreciate the help as I'm a bit stumped.

    Logically, the module would kick the user back to the payment process if the full value wasn't processed, thus leaving an outstanding value. What I can't seem to understand, though, is why AuthorizeNet would even allow a credit card to only process a portion of the payment - seems like it should be all or nothing. This makes me believe that the full value isn't being passed into AuthorizeNet in the first place.

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