2088 Posts in 1008 Topics by 455 members
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28 July 2011 at 6:32am
A client of mine recently had an order come through for a total of $1549.00. However, only $1449.00 was charged to the card (via AuthorizeNet) and there is a "Total outstanding" of $100.
What is going on here? How did this even happen? I've tried to replicate the order and I can't seem to figure anything out. Any information would be wonderful!
28 July 2011 at 1:00pm
What version of ecommerce is being used? are you using any tax or shipping modifiers?
29 July 2011 at 12:47am
SilverStripe E-commerce Module 0.5.1 beta
I'm fairly positive shipping is calculated via weight, where the weight of the product is entered by the client when products are added. Tax isn't calculated.
Thanks for the help!
29 July 2011 at 2:55am
The client also mentioned that this was the most expensive transaction to date. Is there a limit that is set somewhere? Would this be in my dev files or something through AuthorizeNet?
1 August 2011 at 2:34pm
0.5.1 is a rather old version now. I'd recommend trying out the newer 0.8 version(s).
2 August 2011 at 12:52am
Jedateach - I understand that the plugin is old but in the meantime, I'd like to be able to troubleshoot it a bit before just upgrading and not knowing if I've solved my problem or not. Any ideas as to what is causing this? I really do appreciate the help as I'm a bit stumped.
Logically, the module would kick the user back to the payment process if the full value wasn't processed, thus leaving an outstanding value. What I can't seem to understand, though, is why AuthorizeNet would even allow a credit card to only process a portion of the payment - seems like it should be all or nothing. This makes me believe that the full value isn't being passed into AuthorizeNet in the first place.
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