hi there, i have a few questions, hopefully they're simple ones...
a programmer has developed a site for me (for a client) and we've got it to the point where we're testing the payment gateway. once a test payment has been approved, I (as the buyer) am not receiving any email notification that payment has been successful. does the notification not occur while testing? Within the CMS under Shop > Process, if i go to edit the 'send receipt' line the 'send receipt to customer' checkbox is checked (if i click on the magnifying glass rather than edit though, it says 'send receipt to customer' followed by 'No'... am not sure why this is, but could it explain why i'm not getting an email?)
also, does my client (so the folks with the shop) get a copy of the receipt? where is it that the info can be found telling silverstripe which email address to send it to (could the programmer have set this up?). currently no receipt is being sent to them (the client) while doing test purchases. if i look under 'Sales' and search for a 'Has payment - yes', then click on one of my test transactions, the 'print invoice' link at the bottom does nothing, just takes me to the shopping cart page of the website itself. any thoughts on how i get it to actually bring up some kind of printable invoice for my client? this question is based on the fact that i haven't seen a receipt and am not sure if a receipt would be ok for them to use for tax purposes.
all payment statuses say 'pending' for my test ones. is this right? is it possible for me to delete them so it's tidy for when the site goes live? (no red cross under the 'log' tab). also, is it possible to delete any of the 'has payment - no' records?
lastly, how do i change an order to 'success'?
if there's documentation somewhere about this, please do point me there, i think some of these are probably basic questions only am just not sure where to look.
thanks very much for any thoughts and help anyone may be able to offer.