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Form Questions

SilverStripe Forums » Form Questions » User Defined Form Not Sending E-mails

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  • benedictporter
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    Community Member
    16 Posts

    User Defined Form Not Sending E-mails Link to this post

    Hi guys,

    I have been working on a site that is hosted/based in the USA and I have set up a simple contact form for the client. When I test the form from home - in NZ - we receive the form submission in our various inboxes as expected.

    However, when the client or their customers try and use - all of which are in the USA - the form it doesn't work/send and no-one receives anything - although the info appears in the Submissions tab in the CMS.

    Does anyone have any ideas as what might be causing this or how I might go about finding out what is going on?

    Thanks.

  • Big Bang Creative
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    Community Member
    92 Posts

    Re: User Defined Form Not Sending E-mails Link to this post

    This sometimes happens when you send mail from the same domain as the website.

  • mdm
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    Community Member
    19 Posts

    Re: User Defined Form Not Sending E-mails Link to this post

    I have simillar problem but I belive its due to that the server my official version is on dont allow sending like the script is set up to do.
    I see the maisl in CMS admin but no mails go away to the address i typed in.

    A choice to use another server would be grate to have in a setting panel for the entire CMS so all forms use this server and not localhost.

    Any ideas on in what file I can edit this manually so it will work with an SMT instead of jsut , what im guessing, localhost?

  • mdm
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    Community Member
    19 Posts

    Re: User Defined Form Not Sending E-mails Link to this post

    I have tested sending to another address not on the domain and its not working.
    Is this forum alive? Looks like a prolbem not only 1 person got

    I see the mails in the admin panel but nothing is sent to the address that shall recive them.
    Fix for this soon??????

  • martimiz
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    Forum Moderator
    1086 Posts

    Re: User Defined Form Not Sending E-mails Link to this post

    Do you have access to the maillog on the server? So you could check if the server has even tried to send mail and if some error did occur?

    Your php settings might be incorrect as well - some servers don't use sendmail for instance...

    There's also the fact that some providers are far more strict in checking the validity of the sender: I have 3: one that accepts almost anything (none-existing dns- and webserver domain) as long as the sender's email-address domain exists, one that checks against the server domain even if the senders domain is nonsence, and one that exepts almost nothing...

    Did I forget anything? So this is not necessarily a Silverstripe thing...

  • mdm
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    Community Member
    19 Posts

    Re: User Defined Form Not Sending E-mails Link to this post

    Hello.

    I choose the hoster due to that they are so good to acceppt my needs and everything is in check and its sending mail when I add my own example info@casadomedia.se - and sendmail is running.

    the website is on www.atten4.se and when i add mail like info@atten4.se it wont send but if i putt my own e-mail address that is on another domain, casadomedia.se , it works perfectly.

    The fact that reports come in from others that sending from and to same domain not work is a bug that is within SS.

  • allanaa
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    Community Member
    10 Posts

    Re: User Defined Form Not Sending E-mails Link to this post

    I'm currently having the same problem. It shows up in the CMS that there was a submission, but I do not receive any of the emails.

    Has anyone had any luck trying to get this working?

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