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SilverStripe Forums » General Questions » [closed] Unable to login to backend CMS using IE6/7

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

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  • Sparrowhawk
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    Community Member
    33 Posts

    [closed] Unable to login to backend CMS using IE6/7 Link to this post

    Hi,

    A client is reporting that they cannot access their SS site's backend. When they try to login using IE6/7 they get:

    Website Error
    There has been an error

    The website server has not been able to respond to your request.

    When they use FF, all is fine.

    I did not write this site but I managed to get a local dev copy up and running - I also cannot login to the admin area with IE6 but I can with FF. Unlike the online version, on my dev version when I try to login with IE6, I don't get the message above - instead i am just taken back to the /security/login page with both fields empty. This is true whether I try with a valid username+pw combo or an invalid one. No error message is shown.

    SS version is 2.3.4 running on CentOS Linux with MySQL 5.0.x - sorry, not sure exactly which version of the db they have. I am also not sure which version of PHP is installed, but might having version 5.3 be an issue? It's what I have locally and as I mentioned I cannot log in with IE6 either. I cannot get this info right now as their support guys are unreachable. Doesn't make life easy!!!

    Any thoughts/help/advice as to what to look at would be greatly appreciated.

    Thanks

  • Willr
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    Forum Moderator
    5508 Posts

    Re: [closed] Unable to login to backend CMS using IE6/7 Link to this post

    Can you access the server logs to get the actual error message? What happens if you add an ?isDev=1 to the end of the url?. You could also temporarily put the site into devmode to see the error message. That would get you on the right track.

  • Sparrowhawk
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    Community Member
    33 Posts

    Re: [closed] Unable to login to backend CMS using IE6/7 Link to this post

    I'm just going through my old posts and found this. I do apologise for not getting back to you. The problem went away and I have no idea why, although the server config was apparently changed during this time so that probably accounts for it.

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