You'd need to create a DataObject for the Ticket, a Page that lists the tickets and displays individual ones when clicked upon.

Use onBeforeWrite to create and send a notification e-mail to yourself (and a confirmation email to the client as well) as the Ticket is either created or updated.

Not sure how to handle and insert emails replied to into the site... never done that before.

@Ryan - You could look at the code of one of the ones mentioned, it's all in there how it scans an email box for subjects containing a key and reading it into the db ;-)

Wow, everybody tx for the reply's

I'm really glad that you all thinking of this, but i'm not really looking for another app to got this working.
I want to do it with SS, so Ryan tx for the hints. I'll get to it, and post again if i've made some progress.

Stefdv,

I kinda hijacked it a bit because I wanted to get some ideas on a new ticket system. I fully understand that you want to build your own - if you are doing so because you want a personal project then go for it... if however you actually need a ticketing system to meet an urgent need and you want to provide ease of access to your users... I recommend using one that is out there ( due to the respond by email feature). But which ever way you go hope it works out for the best!

Barry