Jump to:

23355 Posts in 17744 Topics by 2862 members

General Questions

SilverStripe Forums » General Questions » One user gets a 404 / Not Found on EVERY page on the site (site is broken only for one user)

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, biapar, Willr, Ingo, swaiba, simon_w

Page: 1
Go to End
Author Topic: 567 Views
  • johnmblack
    Avatar
    Community Member
    61 Posts

    One user gets a 404 / Not Found on EVERY page on the site (site is broken only for one user) Link to this post

    There is one user in our group for whom our entire SilverStripe-driven website is broken -- both our Production and Staging environments. This user gets a 404, Not Found error on every page. (The 404 page is the pretty SilverStripe 404 page, however, so *something* must be working correctly.) For the rest of us, there are no problems anywhere. For this user, all other websites work correctly, both internal and external. I've already checked his hosts files, dns, etc, and there is nothing unusual.

    I am very worried that this is not just one user, however... it's one out of about 10 people that I know of, so it's possible that it's other people out in the public. It started about a week ago -- and we have not changed our production site at all during this time (that I know of.)

    One thing that has happened at about the same time is that we installed the Forum module in our sandbox, and this user registered there. Maybe clearing cookies would fix him, but -- that's not enough comfort for me; I want to know *why* this is happening.

    Any thoughts? Anyone else ever have these issues?

  • johnmblack
    Avatar
    Community Member
    61 Posts

    Re: One user gets a 404 / Not Found on EVERY page on the site (site is broken only for one user) Link to this post

    OK now it's 2 users and I'm starting to panic. For each user, it is only on one browser -- the browser they were using to test the forum module. I just halted all work on our forum dev/rollout, as I can't risk this in production.

  • johnmblack
    Avatar
    Community Member
    61 Posts

    Re: One user gets a 404 / Not Found on EVERY page on the site (site is broken only for one user) Link to this post

    BTW we have tried ?isDev=1, build/flush, etc. In all cases the same response with no action taken, as if it cannot interpret anything in the url following the domain.

  • martimiz
    Avatar
    Forum Moderator
    1067 Posts

    Re: One user gets a 404 / Not Found on EVERY page on the site (site is broken only for one user) Link to this post

    Would be great if this could be reproduced (ok, maybe not great, but useful) If it happens in 20% of cases, that should be possible..

    A couple of questions that I hope might help...

    Could it be a conflict with some other custom module?
    Did you actually find out if clearing cookies works, as a first step?
    Did the user register at the forums?
    If so - at the time this happened, was the account still active?
    Were any settings changed in between?
    Had they possibly created more then one account from the same browser?
    After uninstalling the forums, was the site accessible again?
    If not - then after setting the database back to the situation before the forums, was the site accessible again?
    Could the user reproduce the problem after a new install of the forum?

    567 Views
Page: 1
Go to Top

Want to know more about the company that brought you SilverStripe? Then check out SilverStripe.com

Comments on this website? Please give feedback.