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SilverStripe Forums » General Questions » Password all of a sudden not working

General questions about getting started with SilverStripe that don't fit in any of the categories above.

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  • Briohny
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    Community Member
    199 Posts

    Password all of a sudden not working Link to this post

    I've had Silverstripe installed for years. Same password and login details for years too. I log in every morning to update the site. Yesterday morning the login page returned the error 'That doesn't seem to be the right e-mail address or password. Please try again.'

    NO files have been changed. Nothing has been changed. No reason for this message. Tried from a few different computers. No luck.

    I then used the 'forgotten my password reset link' which worked. I saved a new password. Logged into the CMS and all OK.

    Then again this morning... same error 'That doesn't seem to be the right e-mail address or password. Please try again.' New password not working after yesterday's reset.

    I can't figure out what is going on. Have I been hacked? Went into file history and couldn't see any modifications.

    Please help.

  • Briohny
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    Community Member
    199 Posts

    Re: Password all of a sudden not working Link to this post

    It seems that the password is only lasting for about 2 hours. i.e. I can log in again and again but after around 2 hours of non-usage, I can't log back in. Above error re-occurring. Any ideas????

  • Hattori
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    Community Member
    20 Posts

    Re: Password all of a sudden not working Link to this post

    It mean password has been changed, you should dump MemberPassword table beetween two hours to see if have any change.

    Or, change password, download ur site then run it on ur computer, then increase 3 hours for ur computer time, then login again. If you can still login, it mean ur site got hacked, else check the site code to see if has a password expiration feature.

  • HumanFly
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    Community Member
    2 Posts

    Re: Password all of a sudden not working Link to this post

    I've got the same problem. I'm not really a SS user (just helping out someone else), so not really sure where to start with this?

  • Briohny
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    Community Member
    199 Posts

    Re: Password all of a sudden not working Link to this post

    Still don't know why this is happening. I've had to hardcode the password into the mysite/_config.php file with Security::setDefaultAdmin('admin', 'password');

    It's fixed it but not the best resolution.

  • HumanFly
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    Community Member
    2 Posts

    Re: Password all of a sudden not working Link to this post

    Cheers for the tip! It "fixes" the problem for the admin account but all the users in the system still have the same issue. Painful stuff!

    Ps. Are you in Australia or working late somewhere else in the world?

  • Briohny
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    Community Member
    199 Posts

    Re: Password all of a sudden not working Link to this post

    Haha - na I'm living in Ireland at the moment!

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