I recently took over the administration of our website www.ecoenergycs.co.uk which is hosted by A2 hosting. I changed the password admin pass word and around the same time they upgradedtheir MYSQL software and since then I am unable to access the website. The have not been particularly helpful and say the problem may be with silverstrip. As I am a novice to websites and hosting can someone please take a look and advise.
Thanks
Andy

Hi
Yes it does
if you go to https://www28.a2hosting.com:2083
user name <deleted>
password <deleted> you can see the account
Cheers
Andy

I've edited EcoWarrior's post and removed the details.

EcoWarrior. You want to temporarily add line like this to your mysite/_config.php (replacing <username> and <password> with something of your choosing).

Security::setDefaultAdmin("<username>", "<password>");

Then use that to log onto the admin/security section, create the a new admnistrator account and delete any "admin" accoutn created automatically, and then remove the Security::setDefaultAdmin(); line from your _config.php

@AdamJ: The procedure described by Sam will actually grant the user access to the admin section (using the user/pass combo set with Security::setDefaultAdmin)