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SilverStripe Wellington Office Earthquake Updates

All staff safe and client services at normal levels. Updates on the Nov 14 earthquake affect on SilverStripe Wellington.

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Early on Monday morning, a 7.5 magnitude earthquake struck in the South Island of New Zealand, affecting several areas including Wellington. Thankfully, our Wellington team were all safe and unharmed.   

Thank you to everyone in the wider SilverStripe community who have reached out to check we were OK and offer support. Your messages have been amazing!

Our office suffered minor damage and we will have some clean-up to do once the building has been given safety clearance by structural engineers. We are thankful this earthquake struck overnight, resulting in the lowest possible impact.

Wellington staff are currently working from home, as we repair our office and get back to normal.

We’ll post status updates below to keep you in the loop:

17 November 2016

We are back to business as usual. Most of our staff in Wellington are in the office today to enjoy a welcome-back morning tea. Some continue to work from home due to transport difficulties. Our client services are back to normal.

kitchen

Finishing off our first morning tea in the newly restored kitchen

16 November 2016

The SilverStripe Wellington Office has been given safety clearance by structural engineers, staff continue to work from home as we clean up. Client services continue as usual. 

David Morrison

SilverStripe Programme Manager, David Morrison - hard at work

15 November 2016

Service levels for SilverStripe Platform and Common Web Platform (CWP) clients have been maintained throughout the crisis. Our phone lines are operating as normal for urgent issues (contact details here).

A Disaster Recovery response team is in place and presently focuses on supporting New Zealand customers affected by the earthquake. Due to the emergency issues in Wellington and the South Island, our priority is assisting critical government agencies (Civil Defence, NZTA and local councils).

Wellington staff working from home are being supported by our Auckland and UK offices.

CWP clients

For non-urgent issues, please raise a ticket in the service desk at https://www.cwp.govt.nz/service-desk/new-request/.

For urgent issues such as an outage or major functionality issue, contact us on the appropriate helpline number, which you can find on our Contact page.

All other clients

For non-urgent issues, please raise a ticket in our Helpdesk by sending an email to helpdesk@silverstripe.com

For urgent issues with sites on our SilverStripe Platform, contact us on the appropriate helpline number, which you can find at http://docs.platform.silverstripe.com/support/.

About the author
Nicole Williams

Nicole has over 10 years experience in marketing and communications. As Head of Product, she is responsible for overseeing product management, product delivery, and marketing at SilverStripe. Nicole is responsible for engaging with public sector agencies to drive forward the vision and roadmap for the Common Web Platform, harnessing the potential of open source to share government innovation

Nicole is an advocate for knowledge sharing, believing it’s key to keeping up with the pace of tech. Her writing has been featured on Hubspot, Boardview.io and Huffington Post.

 

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Comments

  • Great to hear that everyone is ok. Crazy mess in the Kitchen but good to see that David has found something useful to do! :)

    Posted by Tony Dale-Low, 16/11/2016 2:06pm (3 years ago)

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