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Mollum - user not seeing CAPTCHA

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2 Posts   1498 Views


Community Member, 5 Posts

25 January 2010 at 11:39am

We have a form which is at the bottom of the page, as a call to action after a longish page of information. Mollom protects said form.

We have been having problems with a number of enquiries not getting through.

1. User fills out form and presses submit.
2. Mollom considers the submission questionable, so shows the CAPTCHA in the form.
3. Unfortunately, because the form and associated errors are way down the bottom of the page, user never sees the CAPTCHA.
4. User wrongly assumes the enquiry has gone through ok, and leaves the site.

While I understand it's the user's fault for not reading things properly, this is just how users are, and it does present an interface design issue.

Does anyone have some code / suggestions on how to get the CAPTCHA to appear at the top of the page, before all the sales copy - so if there is a submission error, it will be seen?

Or alternatively, any way to display the CAPTCHA on ALL submissions - we would rather to inconvenience everyone a little with a CAPTCHA rather than deal with the customer complaints and lost business etc that has been happening.

Thanks in advance.


Community Member, 37 Posts

29 September 2010 at 11:02am

Hi Sadu,

Take a look at this thread:

Better late than never :)