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Assets folder problems - "new-file" upload issue

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Community Member, 6 Posts

16 November 2010 at 1:59pm

The host company I used had a hardware failure a couple weeks back and I've been experiencing problems with the assets folder on some sites. The sites are all up and running but clients are unable to upload images and files. There are no errors being cast and by all accounts, new folders can be created.

However. When I check via FTP and the host control panel file manager, the folders are not there. Consequentally diving back into the "Files & Images" tab shows that they are not there also.

The other strange thing is that when I test an upload image, the file comes up with the name "new-file" and the thumbnail is a "blank" Holder image.

The sites range from SS 2.3.6 to SS2.4.
I have check permissions and the range from 755, 775 and 777.
Some work and some don't for example all folders under and including the Uploads folder work where as the "image-gallery" and all it's folders don't.

Please Help!!!