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max_user_connections limit being hit on SS3 site but only 1-2 simultaneous users at time of error

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Community Member, 166 Posts

2 October 2012 at 1:38am

Edited: 02/10/2012 1:56am


A few SS2.4 sites were periodically experiencing max_user_connections exceeded error.

Now a SS3 site is experiencing similar issues:

  • [Error] Couldn't connect to MySQL database | User mysite_user already has more than 'max_user_connections' active connections
  • [Warning] mysqli::mysqli() [mysqli.mysqli]: (42000/1203): User mysite_user already has more than 'max_user_connections' active connections

The account / DB has a max_user_connection limit of 30 and at the time of the error being thrown, the server access logs and analytics data shows only 1 active user, with a few minutes separating the previous request/access to the site. So clearly it isn't an issue with the server being overloaded with traffic or connections.

When I query the database when the site is idle (confirmed via Analytics & Access Logs) here are some relevant results:

    show status like '%onn%';

    Variable_name            Value
    Aborted_connects         12352
    Connections              6013446 
    Max_used_connections     53
    Ssl_client_connects      0
    Ssl_connect_renegotiates 0
    Ssl_finished_connects    0
    Threads_connected        8

What's weird is that there is always a minimum of 8 Threads_connected - is this normal? When I try to simulate traffic (normal site access, site admin, site blog) the highest I see Threads_connected get is around 14.

What typically is the max_user_connections used by other hosts running SilverStripe sites? 30 seems generous!

Any suggestions to investigate further?

Thank you.