Skip to main content

This site requires you to update your browser. Your browsing experience maybe affected by not having the most up to date version.

General Questions /

General questions about getting started with SilverStripe that don't fit in any of the categories above.

Moderators: martimiz, Sean, Ed, biapar, Willr, Ingo, swaiba

Insert Media Blank Popup

Go to End

2 Posts   536 Views


Community Member, 16 Posts

17 July 2013 at 5:38pm

Hi There

I have moved a silverstripe site from a subdomain, to a top level domain, for one of my customers and am now getting a strange problem.

When they are using the wysiwyg editor and they click on the 'Insert Media' button, a blank window pops up 95% of the time. The strange bit is that sometimes it works and sometimes it doesn't. I can't reliably make it succeed or fail, as it seems entirely random.

Has anyone come across this before, or can anyone suggest a possible cause?

I have investigated permissions and everything seems fine. It isn't logging any errors for apache.

It's running on cpanel, with apache + DSO + mod ruid 2

If I run it as DSO + apache without ruid I get the same issue.


Community Member, 16 Posts

19 July 2013 at 2:03pm

Just had a clarification from the customer.

They didn't upload via that widget previously, so may have always been a problem on recent versions.