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Moderators: martimiz, Sean, Ed, biapar, Willr, Ingo, swaiba

"File is not a valid upload" could this be a problem with the server

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7 Posts   6721 Views

Optic Blaze

Community Member, 190 Posts

23 September 2010 at 7:59pm

Edited: 23/09/2010 8:19pm

Hello. I have been using SS2.3+ sucessfully on the hosting platform that i use in South Africa. I recently started working with SS2.4+ but i keep on getting "File is not a valid upload" errors when attempting to upload files/images after doing fresh installs on the host server. On my local machine that runs WAMP, everything is perfect.

I have checked the forums and most of the posts relating to this issue is really old and i would assume would have been dealt with already in the new version 2.4.2. The only thing that i can think of is that there is a hosting parameter that my provider does not meet.

I have dowloaded SS2.4.2 and the same problem persists. It is only the file uploads that does not work, the rest of the CMS is perfect.

I have attached the phpinfo() file in pdf format

Please help

Attached Files

Community Member, 7 Posts

23 September 2010 at 8:21pm


Your problems are probably caused by a PHP open_basedir restriction set by your service provider. This patch should help you get up and running:

You may also want to check out the ticket for the issue and this forum thread.

Good luck.

Optic Blaze

Community Member, 190 Posts

23 September 2010 at 9:02pm

ITS ALIVE!!!!! Thanx man it worked...i was ready to start slashing my wrists of frustration.


Community Member, 126 Posts

26 March 2011 at 4:10am

worked for me too (on 2.4.5, although the line numbers were not exactly the same).
thanks for sharing!


Community Member, 4 Posts

5 July 2011 at 12:58pm

I prefer this method rather than modifying code if you have WHM:

Login to the WHM panel >> Main >> Security >> Security Center >> open_basedir protection
Here you can Disable/Enable the protection for particular domain or server wide.


Community Member, 1 Post

8 July 2011 at 7:57am

We should carefully upload files in content


Community Member, 2 Posts

7 June 2012 at 1:46am

I am having the same problem in 2.4.7. the patch didn't work for me, I am getting this error also (attached image)

everything works perfect locally. Any ideas?

Attached Files