Zager Guitar is a 44 year old family owned guitar company that does the majority of its business from friends referring friends and family. We like our customers happy and this is why we are the only guitar company who offers a true 100% money back guarantee that includes shipping fees both ways. No restocking fees, no hidden charges, no BS. This means you can try a guitar without risking a penny.
We are musicians and we understand you need to take time with an instrument to see if you're comfortable with it and to see if it fits your needs. This cannot be done in a noisy music store with a salesman hovering over your shoulder trying to make a sale.
Buying online actually saves our customers money because you're buying directly from our shop bypassing the retail store and their middleman price mark up. This is why if you were to see our guitars in stores prices would be double.
Because of our generous return policy we find the few customers who choose to return a guitar are so happy with our return service they continue to refer friends and relatives who end up buying. Our motto is we would much rather have a happy customer who returns a guitar then an unhappy customer who keeps one.
Denny would have it no other way.
- 16 November 2012