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All out to the public: no privacy for privacy information

With our award winning technology, we help Office of Privacy Commissioner open up to New Zealanders on privacy questions.

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With our award winning technology, we help Office of Privacy Commissioner open up to New Zealanders on privacy questions.

With the launch of the new “Ask Us” online service, we continue to support the New Zealand public sector in improving the way it engages with stakeholders.

“The award-winning digital technology and services we provide to government agencies like the Office of the Privacy Commissioner makes it easier, more efficient and more flexible for the New Zealand public to engage with them,” says SilverStripe’s Head of Sales Antony Dixon.

“Using the Common Web Platform we have developed, combined with SilverStripe’s agile approach and public sector experience, means agencies like the Office of the Privacy Commissioner can develop and modify these kind of online channels much faster and more cost-effectively than in the past.”

We won the “Best Technology Solution for the Public Sector” at the 2016 New Zealand Hi-Tech Awards for our work in developing and supporting the Common Web Platform.

“'Ask Us' is a great example of an initiative from a crown agency that understands that digital channels can make a broad and complex issue like privacy easier for people to understand and deal with.”

“Ask Us” is a knowledge base on the Office of the Privacy Commissioner website that helps people find out what they want to know about their privacy rights and obligations.

We provide the Common Web Platform for New Zealand’s public sector agencies in conjunction with the Department of Internal Affairs, enabling them to more quickly and cost-effectively build and manage websites.

Privacy Commissioner John Edwards says Ask Us gives people access to privacy advice at all times. “We have designed this tool with a 360-degree view of who might find it useful. It can assist anyone from individuals to small business operators to people working within government agencies who need privacy information in a timely way. We will also enhance the content on an ongoing basis.

“Last year, our office took over 8,000 enquiries from the public through our 0800 phone line and via email.  We also received nearly 300 media enquiries on a wide range of topics including data breaches, the Harmful Digital Communications Act, drones, and public registers.

“We believe this is a leading model that is available to be shared with other public sector agencies that are also on the Common Web Platform. People will be able to access information that is relevant to them in a convenient way without having to join a phone queue to a call centre,” Mr Edwards said.

For further information, please contact us!

About the author
Vinh Nguyen

Marketer at SilverStripe. He is the love child of Marketing and Web Technology.

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